The hospitality industry is developing quickly, and with the trend of work and travel, you might have noticed the advancements in the industry. IoT solutions for hotels are not a new concept, many big players in the hospitality industry have already integrated IoT into their businesses.
IoT has the potential to transform the hospitality industry, and it’s good that people are recognizing this potential.
The motive of today’s blog is to give you a glimpse of possible IoT solutions for hotels and make you aware of the benefits of IoT in hospitality industry.
Without wasting more time, let’s get started!
IOT SOLUTIONS IN HOTELS: WHAT THE STATS HAVE TO SAY
IoT can simply be understood as a set of physical objects connected through sensors, modules, and more devices. It collects and conveys real-time data about the object’s usage and environment.
As per a report, the use of a total number of IoT devices across all industries will reach 8+ billion by 2030. Consumer-focused businesses like the hospitality industry have now started leveraging IoT technology.
According to a report by PWC, 70% of hotel executives want to use IoT proactively. Because technology helps them improve the current system and modernize their daily operations.
47% of hospitality executives say they use IoT to reduce their operating costs.
IOT SOLUTIONS FOR HOTELS – AN OVERVIEW
IoT solutions can automate and transform each task, making it more efficient and less hectic.
Are you still confused about how IoT solutions can transform the hospitality industry?
Let’s have a look at one scenario where IoT is integrated into a hotel environment to get a better understanding of the topic.
A guest will “check-in” at the hotel through the digital key on his mobile phone. The digital key is also the door key to his room. Inside the room, a device connected to guest services will share the guest’s preferences. This will customize the room environment and give access to the guest on his mobile phone.
After receiving an update from the guest calendar, the system will set the alarm clock to the right time spontaneously. Now, when the guest wakes up in the morning, the blinds will open automatically, and the geyser will start.
When the guest completes a shower, the coffee maker in the room starts automatically (because the system remembers the guest’s preference).
When the guest picks up the coffee, the television will start with the guest’s favorite news channel.
And, this is how the “Internet of Things” (IoT) keeps the guests connected with the hotel service.
Isn’t it cool! Imagine how impressed the guests will be if they experience all this at your hotel.
9 REAL-TIME EXAMPLES OF IOT SOLUTIONS IN THE HOTELS AND HOSPITALITY INDUSTRY
When IoT is mixed with other modern technologies like data analytics and user mobility, it opens up a new approach in the hospitality industry. Let’s learn about 9 real-time examples of IoT in hospitality industry.
SEAMLESS CHECK-IN
Rather than waiting at the reception to fill in your details and get your room key, use the IoT app to eliminate the need for extensive check-ins.
The hotels will automatically send you a digital key on your mobile phone. This digital key will not only open the door of your room but will also eliminate the need to check in at the front desk.
Because the very first time, the key is used to unlock the guest room, they are automatically checked in.
PREDICTIVE MAINTENANCE
Regular maintenance is standard practice for all hotels, as it is designed to reduce guest complaints and increase the equipment’s life. With IoT, you can achieve predictive maintenance, as it will allow you to monitor equipment failure before the actual failure occurs.
IoT will provide real-time information about the running status of appliances and equipment. IoT systems will send alerts when the appliance shows unusual performance.
For example, a sensor can indicate water usage in an empty room, thus indicating a leaky tap or toilet. This way, sensors on pipes can also sense water leakage. This way, repairs can be done quickly and on time with minimal loss.
VOICE-CONTROLLED CUSTOMER SERVICE
Voice-controlled customer service is now a very popular solution. Many big hotels have already integrated voice-controlled customer service. This solution allows the guests to easily call for room service, order food for the room, make appointments for spa sessions, and more simply by giving voice commands.
Today, voice-controlled customer service is given more favor instead of landline phones.
ROOM AUTOMATION
With the use of IoT, one can also develop a unified network of automated systems that will remember guests’ preferences regarding lighting, AC temperature, and even food and drink choices. This is an exciting trend that hotels are eager to follow. With the use of IoT, hotels can implement advanced hospitality solutions to provide personalized services to all guests.
With room automation, we mean that guests can manually control the temperature, lighting, television, and music through their mobile phones and tablets.
Hypersonalization will offer a better guest experience, allowing your guests to stay their way, and thus will lead to an improved reputation for your hotel.
SECURITY SYSTEM
With smart locks and smart security solutions, hotel guests can access their rooms without a key card. Smart locks will allow guests to enter their rooms through their mobile app. In addition to this, by integrating IoT sensors with cameras, alarms, and other security products, one can improve guest security.
Moreover, an IoT-powered key card can also be integrated with room key apps. Guests can also use this advanced key card alternative on their smartphones and tablets.
INVENTORY MANAGEMENT
If you are running a hotel, you know how important it is to maintain a proper inventory. Because even small hotels are equipped with TVs, furniture, fitness equipment, supplies, and other stuff. That’s why inventory management and asset tracking can be life-saving technologies for the hospitality industry. IoT-enabled asset tracking requires no manual work and will help you keep track of the inventory’s inflow, outflow, and distribution between rooms. It will also reduce the time that you waste looking for items at the hotel.
INDOOR ENVIRONMENTAL QUALITY (IEQ) MONITORING
In spaces like hotels, restaurants, and event halls- maintaining proper hygiene becomes very important. Therefore, environmental quality monitoring is considered an integral part of the hospitality industry. These smart solutions for hotels will not only bring down your energy consumption costs but will also keep your guests safe They are also the best application of IoT in hospitality industry. The wireless sensors will make sure that the space mentioned has clean air to breathe, ambient temperature, light, and noise.
ENERGY MANAGEMENT
As per research and report papers, on average, a hotel spends 6% of its total cost on energy, which accounts for 60% of its carbon footprint. However, IoT can boost the sustainability deed of hotel owners.
IoT solutions can collect and transfer data from occupancy sensors all across the hotel to gain major insights from guest rooms, conference rooms, and other facilities.
These insights are further used to improve power consumption.
CROSS-PROPERTY INTEGRATION
IoT systems are employed to collect data on guest preferences and details. Data holds a lot of power. This data can be stored in a centralized system in the form of a guest profile. This data can be shared across hotel chains to deliver the same satisfying experience to guests when they visit other hotel chains around the world.
PERKS OF USING IOT SOLUTIONS FOR HOTELS
IoT solutions for hotels are undoubtedly transforming the way leisure service providers interact with their customers. The devices are embedded with sensors and control units that are programmed to respond on a conditional basis. The data collected via the devices is then processed in real-time to generate information about customer activities. This analyzed data will help hospitality businesses to improve quality control.
So, why should the hotel consider using a system of connected devices and IoT app development services?
IoT solutions will enable them to:
- Improve Guest Experience
- Maximize Productivity
- Learn More About Guest Preferences
- Making Business More Efficient
TO CONCLUDE,
There are lots of perks to using IoT solutions for hotels. The deployment of IoT technology can bring a lot of good change to the hospitality sector by reducing operating costs and creating a new revenue stream for hoteliers.
Although the hospitality industry isn’t wet behind the ears when it comes to the use of IoT technology. still, there’s a need of awareness among businesses about the benefits of integrating IoT in hospitality industry. It is catching up really fast. Big hotel chains like Marriott have started integrating IoT into their services.
But at the same time, this transition to IoT can be overwhelming for some businesses. So, they need a reliable partner who can introduce and guide them to the world of IoT. An IoT service provider like PsiBorg Technologies can be such a partner for you because of our extensive experience and huge clientele in the field of IoT.
With the right resources, the deployment of IoT in your business will become very easy and seamless, accelerating your business in no time.
For more details and guidance, contact our team and we would love to help you!
FAQs
IoT in hospitality refers to the integration of interconnected systems and smart devices for improving guest experience, process automation, and efficient resource allocation.
There are several applications and ways to use IoT in hospitality industry. However, some of the major possibilities for using the Internet of Things in hospitality industry are:
- Smart room automation
- Keyless entry system
- Smart home maintenance
- Guest behaviour analysis
- Advanced energy management
The Internet of Things (IoT) transforms the hospitality industry by improving guest experiences, maximizing operational efficiency, and enabling smart room features like automated lighting and climate control, predictive maintenance, and personalized services, thus boosting customer satisfaction and reducing costs.
